Return & Exchange Policy

Refund and Cancellation:

Refunds will be processed through the same mode within 2-4 working days. The customer can cancel the order within 4 hours after placing the order. To cancel or make changes to the size, customers need to contact the Loomful support team within 4 hours of placing the order.

Returning or Exchanging the products:

We at Loomful strive to give you the quality product of your choice. However, if you receive an incorrect/damaged product, you can WhatsApp our team at +91 822771 25654 or mail us at connect@loomful.com

For replacements and refunds, send us pictures of the product showing the defects along with the original packaging images. We will either replace it with the same product or another product of the same value or we will initiate a refund.

If there were any size discrepancies, the images of the product along with the size measurement should be provided.

If the package was damaged while opening it with the scissor or any other sharp object, refunding will not be possible unless we have the unpacking video or the images of the courier cover.

If you have noticed any damage to the package while receiving it from the courier, kindly mention the damage in the remark while signing. This will help us in claiming the refund from the courier service.

Items will have to be unused and returned in their original packaging within 7 days of delivery.

Exchange Policy:

If any product did not fit you well and you need a replacement for the same, you can contact the Loomful support team. You can send it back to us within 7 days of the delivery. We will either replace it with another product of the same value or offer credit on a future purchase in the form of a Loomful voucher.

You can send it back to us via a cost-effective courier company or registered post. you will have to bear the postal charges for sending your products back to us.

If you have any further questions about the return/exchange policy then please contact us at connect@loomful.com or WhatsApp us at +918277125654.